Privacy Policy

About Our Privacy Policy

Bolster & Benefield considers your privacy very important. We will therefore process and use your personal data securely and in accordance with the General Data Protection Regulation (GDPR). In this Privacy Policy, we explain what personal data we collect from you and why we do so. You can also read about your rights regarding the processing of your personal data. If we process your data outside the EU, we will implement appropriate security measures. If you have any questions about your privacy, you can contact us at info@bolsterbenefield.com.

Article 1 | Who We Are

Bolster & Benefield is located at Belgiëstraat 31, 5171 PN Kaatsheuvel, the Netherlands. We are registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under registration number 63358832. We are the data controller responsible for processing your personal data.

Article 2 | What Data Do We Use?

Below, you will find an overview of the personal data we process, why we process it, the legal basis for processing it, and how long we retain it.

We process your name, billing address, shipping address, email address, telephone number, any company name and associated Chamber of Commerce details, financial and purchase information, and any other data necessary to provide our services to you as effectively as possible. This may include names, text, or logos you wish to have engraved to personalise your purchase, as well as social media account details. We use this information to ensure your satisfaction throughout the term of our agreement. We retain this data for up to seven years after the end of our agreement.

We maintain a portfolio on our website and social media channels to showcase previous work to potential customers. This portfolio may include photographs of products made for you, together with your name or social media username, provided that you have not objected to this when entering into the agreement. We retain these photographs in our archive indefinitely, unless you request their removal.

For invoicing and financial administration purposes, we process your name, any company name and associated Chamber of Commerce details, billing address, email address, telephone number, order number, invoice number, purchase date, and payment details. Without this information, we cannot process your payment. Under our legal obligation to the Dutch Tax and Customs Administration, we are required to retain these records for seven years. After this period, we will anonymise your data.

If you unfortunately have a complaint about our services, we will process your name, email address, telephone number, order number, and the details of your complaint to find the best possible solution. We use this information to ensure the proper performance of our agreement. We will delete complaint-related data once the complaint has been resolved.

We have a legitimate commercial interest in using certain personal data for marketing purposes. We process your name, email address, postal address, and social media account details for direct marketing and social media marketing. We will delete this data as soon as you unsubscribe from our newsletter or indicate that you no longer wish to be contacted by us.

To operate and optimise our website, we use analytics and retargeting services. We have a legitimate commercial interest in analysing your browsing behaviour and related data to assess and improve our services where necessary. We track your use of our website using Google Analytics and the Facebook Pixel. We are subject to the data retention periods established by these third parties.

These services use cookies. Cookies are small pieces of information sent to your browser when you visit our website and subsequently stored on the hard drive or in the memory of the device you use to access our website. These cookies will not damage your devices.

In addition, Facebook collects audience statistics through a first-party cookie. This information allows us to target advertisements more effectively. These cookies remain active for as long as we have the Pixel installed. However, the data collected by Facebook through this cookie is provided to us in anonymised form.

To enable customers to leave reviews about our services, we process your name or company name, website, and the content of your review. When you submit a review, this information becomes visible to us. We may publish reviews about our services on our website based on our legitimate commercial interest. We will remove reviews when they are no longer representative of our business or when you request their removal.

If you wish to contact us through our website, we ask for your name and email address, with your telephone number being optional. When you submit the contact form, this information becomes visible to us. We delete contact form submissions once your enquiry has been resolved, unless the enquiry results in an agreement.

Finally, to provide you with a personal account following an order, we process a password. We store this password in encrypted form in combination with your email address and/or username. This is done to prevent security fraud. We retain these account details until you delete your account.

Article 3 | How Do We Obtain This Data?

We obtain the data described above from you as a customer, contact person, or website visitor because you have provided it to us. We may also receive your data from one of our customers for the purpose of engraving a product or sending a gift. Finally, we may process your personal data if you appear in photographs or other visual materials featuring our products that are supplied to us by our customers.

Article 4 | What Are Your Rights Regarding Your Personal Data?

The General Data Protection Regulation (GDPR) grants you several rights regarding the personal data we process about you.

1. Right of access – You may request access to your personal data from us at any time.

2. Right to rectification and erasure – Following a request for access, you may ask us to correct, amend, complete, restrict, or delete your personal data. You can also update certain information yourself through your personal account.

3. Right to object – You have the right to object to the processing of your personal data.

4. Right to data portability – If you wish to transfer your data to another service provider, we will provide your personal data in a structured, commonly used format that can be accessed by commonly used digital systems.

5. Rights regarding automated processing – You may express your views regarding an automated decision and request that the decision be reviewed by a human.

6. Right to withdraw consent – Where we process your personal data based on your explicit consent, you have the right to withdraw that consent. However, this may affect the services we are able to provide to you.

To exercise your rights, you can send a request, accompanied by a copy of your proof of identity, to info@bolsterbenefield.com. We will assess your request as soon as possible. If we are unable to comply with your request, we will explain the reasons for rejecting it.

Article 5 | Who Receives Your Data?

We will not disclose your personal data to third parties unless this is necessary for our business operations or required by law. For the performance of our agreement, your data may be shared with data processors, parties involved in fulfilling our agreement, and external advisers. We enter into data processing agreements with these third parties to protect your privacy as effectively as possible. We will not sell your personal data to third parties.

Article 6 | Automated Decision-Making

We may use automated decision-making based on information you provide, your actions, or your failure to act. As a result, a digital proof for an engraving may be approved, an order may be automatically cancelled if payment is not received on time, and a personal account may be created for you when you place an online order through our webshop.

Article 7 | Final Provisions

We recommend that you review this Privacy Policy regularly, as we may make changes to our policy. If you have any questions about this Privacy Policy or how we use your personal data, you can email us at info@bolsterbenefield.com.

If you have a complaint about how we handle your personal data, you can also contact us directly. In addition, you have the right to contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).